Refund and Returns Policy

At RedmiStoreSuperior, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded. By making a purchase from our store or website https://redmistoresuperior.co.ke/, you agree to the terms outlined below.

Eligibility for Returns

Returns or exchanges may be accepted under the following conditions:

• The product is returned within 48 hours of purchase or delivery

• The product is unused, in its original condition, and in its original packaging

• All accessories, manuals, and receipts are included

Proof of purchase is required for all returns or exchanges.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, negligence, or accidents

• Items with physical damage, water damage, or signs of tampering

• Products that have been used, activated, or modified

• Clearance, promotional, or discounted items (unless defective)

Defective or Faulty Products

If a product is found to be defective within the return period, customers must notify us immediately. The item will be inspected to verify the defect. Depending on the outcome, the product may be repaired, replaced, or refunded in accordance with manufacturer warranty terms.

Refund Process

Approved refunds will be processed using the original payment method where possible. Refunds may take 5–10 working days to be completed, depending on the payment method and processing timelines.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

Shipping and Handling Costs

Shipping or delivery costs are non-refundable, unless the return is due to an error on our part or a verified defective product.

In-Store Purchases

For in-store purchases, customers are encouraged to inspect products before leaving the store. Once a product leaves the store, returns are only accepted in cases of verified defects.

Right to Refuse Returns

RedmiStoreSuperior reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.

Contact Information

For questions regarding returns or refunds, please contact us:

RedmiStoreSuperior
Superior Center, 2nd Floor, Shop H3, Along Kimathi Street, next to HH Towers
Phone: 0740571146
Website: https://redmistoresuperior.co.ke/

By purchasing from us, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.