Shipping & Delivery Policy

At RedmiStoreSuperior, we aim to ensure that all orders are processed and delivered in a timely, reliable, and secure manner. This Shipping & Delivery Policy outlines how we handle order processing, delivery timelines, and related responsibilities when you purchase from our store or through our website https://redmistoresuperior.co.ke/.

Order Processing

Orders are processed after full payment has been confirmed. Order processing typically takes 1–2 business days, excluding weekends and public holidays. Customers may be contacted to confirm order details before dispatch.

Delivery Locations

We offer delivery services within Nairobi and across Kenya through trusted courier partners. Delivery availability may vary depending on location, accessibility, and courier coverage.

Delivery Timelines

Estimated delivery timelines are as follows:

• Nairobi: Same-day or next-day delivery, depending on order time and location

• Outside Nairobi: 1–3 business days, depending on destination

Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, or public holidays.

Delivery Charges

Delivery charges vary depending on location, package size, and courier rates. The applicable delivery fee will be communicated to the customer before dispatch. Shipping fees are non-refundable once an order has been dispatched.

In-Store Pickup

Customers may choose to collect their orders directly from our physical store at no additional cost. In-store pickup must be arranged in advance, and valid identification may be required upon collection.

Order Inspection

Customers are advised to inspect their orders upon delivery or collection. Any issues, damages, or discrepancies must be reported within 24 hours of receipt. Claims reported after this period may not be honored.

Failed or Delayed Deliveries

If delivery fails due to incorrect address details or unavailability of the recipient, additional delivery charges may apply. RedmiStoreSuperior is not responsible for delays caused by incorrect information provided by the customer.

Risk and Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery or collection.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Information

For any questions regarding shipping or delivery, please contact us:

RedmiStoreSuperior
Superior Center, 2nd Floor, Shop H3, Along Kimathi Street, next to HH Towers
Phone: 0740571146
Website: https://redmistoresuperior.co.ke/

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.